Three strikes


So I'm sitting at my desk eating my lunch (home made pizza with mushrooms and black olives) and I hear the following conversation taking place at the write up counter....

Customer: "You know those little henry itea you have out there?"

CRF sales person: "Yeah"

Customer: "Are they like a Spirea?"

CRF sales person: "Ahhhhh,    they're not a spirea."

Customer: "Do they like full sun?"

CRF sales person: "Are you a landscape contractor?"

At that point I had to take a look, so I got up from my desk, walked around the corner, and pretended I needed something off the counter. (I think it was a pencil.)  As soon as I saw the, so called, customer he was dealing with, I knew this wasn't a landscaper. A well dressed woman in her sixties who looked like she just came from her hair dresser. I am suprised she got three questions before she was asked if she was  landscaper, and it just goes to show how much patience our sales guys have. 

It turned out that she is the Mom of one of our customers and her son just did not have time to come in with her. (understandable) She had already gatherd up some plants, so we told her that we would sell them to her this time but in the future she will have to have her son accompany her.

So, what's the moral to this story? Well there's two actually.

1) We are wholesale only! Some examples of a wholesale customer are; Landscape contractor, Nursery or Garden center, University, Municipality.

2) If you are one of our customers, and you're at our nursery and see some activity that looks "retail", it may not be. It's probaly just someone's Mom, the owners dentist, or the daughter of the guy that owns the big landscape arcitechture firm in town.

We are diligent about keeping "home owners" out of the nursery. So if you're a new customer visiting the nursery for the first time, you can expect a few questions from us about your business. We are just trying to protect you.

If you're a home owner looking to save some money on your own landscaping.......don't bother

 

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